Telecom Sr. Manager, VOIP, hosted Mid-Market Sales AE Team San Jose CA

Telecom, Cloud, Hosted, VOIP  Job Responsibilities:

  • Achieve and surpass established quarterly targets and goals
  • Execute and monitor quarterly sales and activity performance goals to ensure process standards are adhered to
  • Drive accountability to each day’s results to increase close rates
  • Develop and provide weekly team meetings to include lunch-and-learns, product, sales and process training to increase individual and team success
  • Be sure best practices are shared and implemented across the team
  • Manage organization to goals, objectives and quota achievement
  • Recruit, hire, train, motivate, and coach Telecom Account Executives
  • Coach lowest performers for improvement and replace those that don’t respond
  • Monitor and refine processes and metrics as needed
  • Ensure use of and manage telephone reporting system to validate SFDC use and metrics
  • Compile weekly/monthly team reports, modify as needed
  • Work with other departments to ensure systems can capture needed data to inform business of market information
  • Own customer experience: impart accurate information, set realistic expectations, ensure smooth hand-off with other (Account Manager & Support) teams
  • Work with Marketing and Support Staff to ensure efficient prospect/customer information exchange and hand-off
  • Work with Sales and Marketing to ensure sufficient number of inquiries/campaigns to achieve sales objectives
  • Conduct weekly forecasts
  • Remove roadblocks to Account Executives’ success


  • Minimum 3+ years of high performance Field Sales Management and Inside Sales Management in SaaS or Telecom environment
  • Proven track record at establishing and achieving measurable goals in sales environment
  • Proven track record in driving forecast and pipeline
  • Proven track record and understanding of a metrics-driven organization
  • Experience in working with, and affecting good working relationships among departments
  • Experience in a fast-paced, growing environment
  • Excellent interpersonal and organizational skills
  • Familiarity with telephony solutions a plus
  • Proven track record of producing results (team and personal)
  • Excellent written and oral communication skills with both internal and external customers
  • Bachelor’s degree preferred and/or equivalent work experience
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